✉️ Calgary, AB | 📩 [email protected] | https://www.linkedin.com/in/shara-cabalteja/
Navigation: PROFESSIONAL SUMMARY | WORK EXPERIENCE | SHARA CABALTEJA | Professional Portfolio
<aside> <img src="/icons/archery_gray.svg" alt="/icons/archery_gray.svg" width="40px" /> SKILLS
<aside> <img src="/icons/graduate_gray.svg" alt="/icons/graduate_gray.svg" width="40px" /> Education
<aside> <img src="/icons/phone-speaker_gray.svg" alt="/icons/phone-speaker_gray.svg" width="40px" /> CONTACT DETAILS
Mobile: (587) 585-8944
Email: [email protected]
LinkedIn: https://www.linkedin.com/in/shara-cabalteja/
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Experienced HR professional with extensive expertise in Talent Acquisition, Training, and Team Leadership within global organizations. Skilled in optimizing Recruitment Processes, enhancing Learning and Development programs, and driving operational excellence through strategic project management and change initiatives. Proven success in leading high-performing teams and implementing innovative training solutions that improve key performance metrics. Proficient in Learning Management Systems (LMS), Data Analysis, and Quality Management Techniques. Committed to fostering continuous learning and professional growth, bringing valuable insights and expertise to organizational development.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Talent Acquisition Specialist and HR Administrator, January 2024 - Present
Transformed selection processes, pre-screening over 500 candidates monthly for diverse positions and reducing time-to-hire by 20% through innovative recruitment process enhancements. Increased training program effectiveness by 20% through developing and implementing a comprehensive training dashboard.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Receptionist and Administration Assistant, July 2023 - January 2024
Expertly managed internal and external communication channels, ensuring clarity and professionalism in all correspondence while efficiently handling phone calls, inquiries, and communication materials. Facilitated organizational compliance by maintaining accurate student records and managing documents effectively, supporting administrative tasks and regulatory requirements.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Human Resources – Learning Administration Operations Manager, November 2020 – December 2022
Led a team of 25 specialists to achieve individual and collective targets for 70,000 employees, implementing coaching strategies and personalized development plans. Achieved exceptional results in operational excellence by maintaining a 98% average in key metrics and spearheading 22 process improvement initiatives, resulting in significant efficiency gains. Fostered innovation and drove positive outcomes through cross-functional collaboration and stakeholder engagement, ensuring alignment and driving change strategies
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Global Learning and Development Manager, July 2016 – November 2018
Successfully implemented comprehensive global training solutions for over 5000 employees across 10 countries and 5 business units, covering diverse training programs and driving organizational objectives. Led end-to-end global projects, ensuring seamless change management and stakeholder engagement, delivering measurable business impact. Enhanced operational efficiency and training effectiveness across multiple regions by managing training operations, budgeting, and implementing standardized approaches. Led a team of 30 trainers in 5 countries, focusing on professional development and fostering a culture of continuous learning.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Training Manager, July 2013 – July 2016
Led seamless global and local business transitions by spearheading training solutions for 2 business units and 5 countries, driving continuous learning through robust analysis and instructional design. Standardized Learning and Development practices globally by developing a comprehensive content management system, ensuring consistency in training programs across diverse locations. Fostered professional growth and accountability by leading soft skills and leadership development programs and managing a multinational team of trainers.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Training Specialist, July 2011 – June 2013
Ensured smooth transitions and operational continuity by developing engaging training content and facilitating sessions for Billing, Cash Applications, and Collections, managing over 10 transition phases. Enhanced training effectiveness through innovative blended learning approaches and optimized logistical support for training initiatives.
<aside> <img src="/icons/calendar_gray.svg" alt="/icons/calendar_gray.svg" width="40px" /> Trainer/Quality Analyst/Subject Matter Expert, May 2008 – April 2010
Ensured effective training delivery for 20+ functions by delivering process training to Back Office Billing and Credit Management teams, supported by detailed documentation and process mapping. Addressed quality issues promptly through audits and implemented corrective actions, achieving performance improvements and meeting service level agreements with a team of 13 agents.